Frequently Asked Questions
Everything you need to know about your TOG24 order
How long does standard delivery take?
Standard delivery typically takes 3-5 working days. Once your order is dispatched, you will receive a tracking link via email to monitor your parcel's journey.
What is your return policy?
We offer a 28-day return period for all items, provided they are in their original condition with tags attached. Returns can be processed through our online portal or at any TOG24 standalone store.
Are your jackets covered by a warranty?
Yes, all TOG24 products come with a 12-month guarantee against manufacturing defects. This reflects our commitment to quality and durability in the Great British outdoors.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and inside leg to compare against our specific garment dimensions for the best fit.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at the checkout stage.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal, Apple Pay, and Klarna for flexible buy-now-pay-later options.